Delivery & Returns

When you place an order, we will estimate shipping and delivery dates for you based on availability of your items and the shipping options you choose. We offer two types of delivery service, described below:

Standard Home Delivery Service:

  • Mobile phone or landline must be provided for contact details.
  • Deliveries will be made during working hours.
  • If nobody is present to accept delivery, the consignment will be returned to outHaus and a new delivery charge must be paid.
  • Goods will be dropped at the front garden only – driver is not obliged to deliver any further.
€55 excluding VAT per pallet
4no. pallets or more requires haulage rates

 

Personal Home Delivery Service:

  • Mobile phone or landline must be provides for contact details.
  • If nobody is present to accept delivery, the consignment will be returned to outHaus and a new delivery charge must be paid.
  • All deliveries will be made with a two man operated service.
  • Goods will be delivered to a room of the customers choice.
  • All packaging will be removed and taken away by the driver.
  • Delivery time will be arranged to suit the client.
  • Goods will be delivered within 5 working days of order.
  • Assembly service is available with an additional cost of €67 including VAT
€100 excluding VAT per pallet
4no. pallets or more requires haulage rates

 

We currently only deliver to R.O.I. and N.I.

 

Returns Policy

Please be advised that we only accept returns on full unopened pallets of brick, natural stone and porcelain paving within 3 weeks of purchase.
We are happy to take back full unopened boxes of internal tiles, provided we have the same shade or batch in stock within 3 weeks of purchase.
All returns are subject to a 25% restocking charge.
Under no circumstances will we accept returns on loose brick or natural stone, bespoke products, sanitary ware, special offer items or special stock order items.

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